Please, ensure that you review our company terms and policies. It is important to read and acknowledge these terms and conditions prior to hiring or purchasing of services.
These policies were updated on: October 25, 2013
These policies are effective as of: October 25, 2004
Graphic Design Services
Rates and quotes for graphic design services are based on billable hours and not on production of deliverables. As such, there is no return policy on services ordered and rendered to clients. In addition, all quoted graphic design services will include up to 3 rounds of revisions following the receipt of drafts unless otherwise agreed. There will be a $25 fee for each additional set of 3 revisions, even if less than 3 revisions have been utilized. Our standard turnaround time for drafts will be 5-7 business days after the client’s payment is processed and received, unless otherwise agreed in writing.
Web Design/Development Services
Purchase of web design and development services does not include the purchase of domain registration and hosting services. Domain registration and hosting services must be purchased separately or the fees can be added to the service order to B-EZ Graphix, an affiliate of Godaddy to register domain and acquire hosting services.
Website design orders include complimentary website maintenance hours following published preview, prior to which the client must provide all content, text, media, and revisions to be incorporated in the design. If the client does not provide the content sufficient content within the web maintenance hours included in order prior to the time preview is presented, the client must purchase additional web maintenance services to retain B-EZ Graphix’s web design/development services. Unless quoted otherwise, the turnaround time for website design previews is, at minimum, 90 business days from start (after the client’s payment is received and upon receiving access to web solutions and digital content that is required for the completion of project milestones in branding packages). Following this, the turnaround time for final completion will depend on the quantity and complexity of the revisions and modifications that have been requested. Some modifications require more time than others due to varying degrees of complexity and resources needed for completion.
It is important to note that web design orders come only with the design features quoted and not any additional features unless otherwise quoted.
Orders for the configuration of Content Management Systems (CMS) include the initial setup and coding of the CMS, customization of the theme design to be purchased by the client and the installation of any plugins and software that are designated in the order. The installation of eCommerce software in CMS websites include the initial set up of the eCommerce system and the set up of up to 5 products. This provides us the capacity to get familiarized with the process of managing the installed eCommerce system (which can be different for each set up) and train the client to be able to complete the process independently where necessary and if possible within allotted web maintenance period.
Please, review the compensation policy below to acknowledge the payment schedule for web design services.
All service orders amounting to over $500 require a minimum 50% deposit, in advance, to start services. Orders between $0-$499 require full payment in advance. Subsequent payments must be made either weekly, biweekly or upon milestones (completion of designated projects in service order). Deposits and milestone/installment payments are non-refundable after 30 days of no contact despite any efforts of B-EZ Graphix to make contact.
Client acknowledges and agrees that, because of the creative nature of Consultant’s Services, B-EZ Graphix (the “Consultant”) has a NO REFUND policy and that the Consultant shall not be obligated to refund monies paid to Consultant.
No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) control, including, but not limited to, the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party’s failure or delay remains uncured for a period of 90 calendar days following Notice given by it, the other party may thereafter terminate this Agreement upon Notice.
Late Payment Policy
All payments are due within 5 business days of invoice date. A late fee of 10% of the invoice balance will be assessed for every 5 business days after invoice date, up to $100 in late charges within a 4 week period.
Bypassing this disclaimer via bookmarking, access to an interior page through a direct link or initiating a design project with B-EZ Graphix constitutes as an implicit acceptance to the terms outlined above.